Direct Auto Access - Germantown, Maryland

M C

Al was so attentive and worked so hard. He was busy since it was a Saturday but still gave 150%. He had the cars that I called about ready to test drive and wasn't frustrated with me even when I wanted to look at other cars I hadn't even called about. His patience made it possible for me to settle on a car I actually didn't even notice until we I got there. I bought it and so happy with my purchase. I highly recommend buying your next used car from Al and Direct Auto Access.

Adam Donski

I just want to give a huge shout out to Al and Sam at Direct Auto Access. My wife and I were reluctant to make a 3.5 hour drive to purchase a used Honda Odyssey especially after many of our previous prospects turned out to look nothing like the pictures. Sam made a bold statement to me on the phone prior to our trip, saying, "If you drive here to see the vehicle, I promise you won't be disappointed "... that was 100% truth... we left their small, but high quality inventory lot with a beautiful well kept Honda Odyssey.. Truly genuine and trusted sellers. Thanks guys!

Lisa Trana

I was so excited to purchase a vehicle here. My husband located a Honda Odessey that had a great Car Fax, the price was great, etc.. so we stopped by met with Al.. He was very nice we could not test drive the car really there was ice and so we just took a quick look at it and I told him I'd go to the bank get the loan and we would come back on Sat. at 11 a.m.when they opened to test drive and get things going.. When I went to the bank a I had to call to get info on the vehicle for the loan and a sales rep Sam answered and I asked for Al.. He said that Al was on the phone but he could help, which I was ok with. Soon as I told him Al was helping us with the vehicle and pricing etc. He said we don't wheel and deal here.. I was at the bank and was really upset how he spoke to me so rude.. I didn't say anything about wheel and dealing. He could of just just said our prices are no haggle prices or something nicer.. But he got really ride and defensive.. Al did call back and apologize thankfully but when I cam back Sat. to test drive Al said we did not have an appt.. I had mentioned twice we would be back Sat 11 am when they open to get things going for the Honda and he never once mentioned anything about appts.. So when we got there he said he had appts.. so I had to come back after 1 p.m he is the only one there everytime we come. So when we come back he was able to help us right away and we took the van on a test drive.. when we were on the test drive the van was shaking between 40-50 mph then we checked inside the hood and it had a major leak.. The car otherwise was great but when we came back and let him know he said he would take care of but he said we would have to pay a credit card deposit or he would take care of it when ever he felt like it and had time.. I tried calling him in the mean time several times and never got a response.. I stopped by the next day.. They were closed.. Then on Monday.. He said he sold it to someone else.. who didn't mind paying the deposit.

The customer service was just not there and I was disappointed! We stopped bu several times and I had the check ready to buy the car.. I simply just wanted a guarantee that it would be fixed.. I'm buying a car without a warranty..

This car supposedly passed inspection and we found two things wrong with it. Plus after that we test drove another van.. Same leak on the same type of van, they roof didn't work but it did drive better but ppl don't always look for theses things!!!!

I ended up getting a better Oddesey newer model for better deal in the end so sometimes things happen for a reason!

Hope Vanhannegeyn

Aladdin really helped me out! Purchased the van and drove it back South Carolina with no problems. Van drives great. Thank you for everything. I'll keep yall in mind for the future. Painless and easy transaction. 💪🙌

Jeff Ngure

just bought a 2014 honda civic ex and got a pretty googd deal thanks to Aladin was so proffesional and a good guy he took me through the whole process well and good throughout cheers to him and the whole dealership would recommend

Bria Janee

I bought my first car from them! J took really great care of me, making sure I knew exactly what I needed to know when it comes to the car buying process. I was able to test drive the car without any pressure. Their cars are clean, and ready to be driven off the lot! They made the car buying process super smooth for me and I am so grateful for them! They even overnight your tags for you and handle all of the leg work with the MVA I’d give 10stars if I could! Thank you so much Direct Auto Access!! May your business continue to grow and flourish!

Benjamin Thomas

Most folks these days would probably say they'd rather do anything other than buy a car, but I trust Sam and Al will change their minds. These guys made it not just easy, but legitimately enjoyable. I reached out via email and got a response back within 15 minutes. Once I arrived to check the car out, it was as good in person as it looked on paper. No pressure, no hassle. Pricing is firm but more than fair, and they even offer warranty options if you want the extra peace of mind. In short, I had a 10/10 experience (only took about an hour and a half, counting test drive and paperwork) and would absolutely buy again if given the option.

Steven Matlak

I recently purchased an Acura MDX here. The staff was laid back, friendly and gave me plenty of time to inspect and test drive the vehicle, which I appreciate. The car was very clean and seems to be in great shape considering it is used. Drives and handles extremely well. The transaction was very easy (less than 20 minutes) and stress free. Extended warranties are available to purchase, but they don't push them. Pricing is competitive and transparent, though they are firm on the listed price.

Great experience overall. Will update in the future if there are unexpected problems aside from normal wear and maintenance.